Steel grey - Basic Crop Hooded Sweatshirt

The BT Club - Returns & Exchange Policy

Welcome to The BT Club! We value your shopping experience and aim to ensure complete satisfaction with every purchase. Below is our detailed Returns & Exchange Policy, effective for all orders placed through thebtclub.com.

 

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Return Policy

Timeframe:

• Returns are accepted within 7 days of delivery for all orders placed outside sale periods.

Non-Returnable Products:
Due to hygiene and safety standards, the following items are non-returnable:

• Boxers, shorts

• Bodysuits, crop tops, tank tops, baby tees

Condition for Returns:

• Items must be in their original, unwashed, and unused condition, with all original tags and packaging intact.

• Any return that shows signs of wear, washing, damage, or alteration will be declined.

Return Refusals:
We reserve the right to reject returns if:

• Items appear used, washed, damaged, or spoiled (unless damaged upon delivery).

• Return requests are made after the 7-day window.

Defective or Damaged Products:

• If you've received a defective item, please email us with unboxing videos and clear photos of the issue.

• Our Customer Experience Team will review and assist with the next steps.

 

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Refunds

Refund Method:

• Refunds will be issued as store credits/Coupon codes only in the form of a The BT Club Gift Card, sent to your registered email.

• No refunds will be provided to bank accounts under any circumstances.

• Store credits can be used for future purchases on thebtclub.com.

 

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Exchange Policy

Timeframe:

• Exchanges are accepted within 7 days of delivery for orders placed outside sale periods.

Price Difference Handling:

• If the new item is priced higher, the difference must be paid upfront via a prepaid method.

• If the new item is priced lower, the balance will be credited to you via a The BT Club Gift Card.

Non-Exchangeable Products:

• Items purchased during sale events or flash sales are non-exchangeable.

• Products like baby tees, tank tops, crop tops, bodysuits, boxers, and shorts cannot be exchanged.

 

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Return & Exchange Process

1. Initiate Request:

• Go to thebtclub.com and tap on returns and exchanges..

• Follow the prompts under the Returns & Exchange section.

2. Approval:

• Our Customer Experience Team will review your request within 48 hours.

• Upon approval, a reverse pickup will be arranged.

3. Packaging:

• Pack the items securely in their original packaging, as they were delivered to you.

4. Refund/Exchange:

• Refunds are processed as store credits (The BT Club Gift Card).

• Exchanges are processed after receiving and inspecting the returned item.

 

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Order Cancellation Policy

• Cancellations are only possible if the order has not yet been dispatched from our warehouse.

• Once dispatched, the order cannot be canceled but can be returned after delivery following our return policy.

 

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Exchange & Refund Conditions

Covered Issues:
We accept returns/exchanges for the following manufacturing defects:

• Loose seams or stitching

• Discoloration or fabric fading

• Uneven dye application

• Excessive pilling or fabric fuzzing

• Missing embellishments or severe fabric wrinkling

• Tears, frays, or any defect affecting product usability

Not Covered:

• Damage due to improper washing or care

• Normal wear and tear

• Alterations post-purchase

• Accidental damage, misuse, or neglect

• Fabric breakdown due to exposure to harsh chemicals or environments

 

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Contact Us

For any queries related to returns, exchanges, or orders:

• Call us at: +91 9720306743

• Email: support@thebtclub.com

• Or chat with us directly on our website.

For quick answers, check out our FAQs section.

 

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Thank you for choosing The BT Club. We’re here to ensure you have a smooth and satisfying shopping experience!