Returns/Exchange

  • Customers can exchange/ return their order within 10 days after an order has been delivered.
  • All items must be in unused condition with all original tags attached and packaging intact.
  • Please note that we will not be able to entertain any returns if the product is found without the original tags or is in used condition.
  • You can only apply for a Return/ Exchange from your TheBTclub account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Submit. A pop-up will open with our Return/ Exchange policy. Click Confirm Return/Confirm Exchange to initiate the process. You will also receive an email and text confirmation from us as well.
  • No Kind of monetary refund will be entertained until and unless any manufacturing defect is found in the product.
  • Shipping and COD charges will not be refunded.
  • We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
  • If there is any manufacturing defect or any wrong product is delivered, kindly drop us a mail at hello@thebtclub.com or call us at +91-8287205003 for any further queries.