We have a 15 days easy no questions asked returns and exchanges for the same or different products right from your doorstep or store credit in case of returns. No refunds in bank due to the high cost of shipping and exchanges we do not want to pass on to our customers. Extremely sorry for that though !
Items Purchased with Discounts or Offers
Products bought together under any discount or promotional offer are not eligible for return/replacement, unless a manufacturing defect is found in the main product (the product with the highest value).
If a manufacturing defect is confirmed in the main product, the purchase (excluding bundled items) may be eligible for replacement only, subject to inspection.
Products bought through SuperFlex or discount campaigns are non-returnable and non-exchangeable. Only items with manufacturing defects are eligible for exchange. No returns allowed.
You can exchange/return an order by letting us know via a call (9 a.m. to 6 p.m. please, Monday to Saturday) at 91-9720306743 or drop us a text/WhatsApp at +91-9108998128 or email us at support@thebtclub.com If for some reason we are unable to pick up your calls, feel free to drop us a text on WhatsApp. We will get back to you as soon as possible.
There are some areas where we cannot provide a pick-up service, you can self-ship the products to :
BTCLUB APPARELS PRIVATE LIMITED, 3rd Floor, C-109, Sector-10, Gautam Buddha Nagar, Noida, 201301.
