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FAQs

Payment Modes : We accept various modes of payment which include Credit Card, Debit Card, Net Banking, EMI and CashCard/Wallet and COD (Cash on Delivery)

Is it safe if I make the payment online? : All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

What do I do if my payment goes through but I don't get a order confirmation? : DON'T Panic!! We are here for you. Just drop us a text on Whatsapp on +91-9026704813 and tell us what happened. We'll process your order from our end. :))

Time Period

TheBTclub offers Pan India delivery within 2-7 business days. Our Delivery partners are Bluedart, Delhivery, Fedex, DTDC, DOTZOT, USPS, UPS, India-Post to name a few.

Customers can exchange/ return their order within 15 days after an order has been delivered.

For exchanges or returns for more than 1 products, We will arrange a free pick-up from your doorstep within 2-3 days of your request. 

For exchange or return of a one product, you would have to self-ship your products to us at : Shri Krishna Synthetics, A-2, Preet vihar colony, Nauchandi Ground, Meerut, 250002.

Full refunds will be provided in case of returns in your BT Wallet as a form of store credit which you can use at the time of your next purchase.

All items must be in unused condition with all original tags attached and packaging intact.

Please note : Delivery fee charged on Cash On Delivery orders will not be refunded in case of returns. We encourage you to pay online to avoid any COD charges in the first place.

  • Discounts will be deducted from the amount that is due for refund. We hope you understand that the discounts going on right now are on every next product you add to your cart. 

You can place request to cancel the order within 6 hours of placing it.

To cancel, login to your account from the menu and click on orders. You will have the option to cancel the order. 

Please note : You won't be able to cancel your order once it is shipped.

In case you have checked out as a guest, give us a call or drop us a text on WhatsApp +91-9026704813 to cancel the order at any time.

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